TY - BOOK AU - Hemphill, Phyllis D., AU - McCormick, Donald W., ED - ED - ED - ED - SN - 0130922552 (paperback) SN - 2 PY - 1991///.;copyright 1991.46 CY - Englewood Cliffs, New Jersey PB - Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Commercial correspondence.;Business communication.;Business writing N1 - Includes bibliographical references and index; 5; Professional ER -