TY - BOOK AU - Moore, Christopher W., AU - ED - ED - ED - ED - TI - : practical strategies for resolving conflict SN - 0787902489 (hardcover) SN - 2 PY - 1996///.46 CY - San Francisco PB - Jossey-Bass Publishers KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Mediation.;Conflict management N1 - Includes bibliographical references and indexes; 5; Professional ER -