TY - BOOK AU - Lewis, Ralph G., AU - Smith, Douglas H., ED - ED - ED - ED - SN - 8182741459 (hardcover) SN - 2 PY - 1994///.;copyright 1994.46 CY - New Delhi, India PB - Pentagon Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Administration KW - Education, Higher;Total quality management N1 - Includes bibliographical references and index; 5; Professional ER -