TY - BOOK AU - Ruben, Brent D. AU - Stewart, Lea, ED - ED - ED - ED - SN - 0205267696 (paperback) SN - 2 PY - 1998///.;copyright 1998.46 CY - Boston PB - Allyn and Bacon KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication.;Human behavior N1 - Includes bibliographical references and index; 5; Professional ER -