TY - BOOK AU - AU - Heyman, Bob, ED - ED - ED - ED - TI - : a qualitative approach SN - 0340662018 (paperback) SN - 2 PY - 1998///.46 CY - London PB - Arnold KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Risk management.;Safety measures.;Risk management.;methods.;methods.;organization & administration KW - Health facilities;Medical care;Hospitals;Risk Management;Safety Management;Health Facilities N1 - Includes bibliographical references and indexes; 5; Professional ER -