TY - BOOK AU - Henkel, Daniel P. AU - Pense, Alan W., ED - ED - ED - ED - SN - 0072350725 (paperback) SN - 2 PY - 2002///.;copyright 2002.46 CY - Boston PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Materials N1 - Includes bibliographical references and index; 5; Professional ER -