TY - BOOK AU - Chang, Richard Y. AU - ED - ED - ED - ED - TI - : a practical guide to improving processes for measurable results SN - 0749416521 (paperback) SN - 2 PY - 1995///;copyright 199546 CY - London PB - Kogan Page KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Production management.;Quality control N1 - 5; Professional ER -