TY  - BOOK
AU  - Harrington, H. J.
AU  - Anderson, Leslie,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : going beyond quality to keep customers for life 
SN  - 0070270511 (hardcover)
SN  - 2
PY  - 1999///.;copyright 1999.46
CY  - New York
PB  - McGraw-Hill
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Reliability (Engineering)
N1  - Includes bibliographical references and index; 5; Professional
ER  -