TY - BOOK AU - Peters, Ralph W. AU - ED - ED - ED - ED - TI - : a profit- and customer-centered approach SN - 0071463399 (hardcover) SN - 2 PY - 2006///.;copyright 2006.46 CY - New York PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Plant maintenance;Benchmarking (Management) N1 - Includes bibliographical references and index; 5; Professional ER -