TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 978-981-4633-31-4 (paperback)
SN  - 2
PY  - 0000///46
CY  - 
PB  - 
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Total quality management
N1  - Includes bibliographical reference and index; 5
ER  -