4 0

Service management and operations / 6 6 Cengiz Haksever [and three others]. - Second edition. - - xx, 584 pages : illustrations 26 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.



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Professional.











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0130813389 (hardcover)

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HD9980.5 / .S42516 20002

658.21 Se69 2000 / 221

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