TY - BOOK AU - AU - Haksever, Cengiz.;Render, Barry,;Russell, Roberta S.,;Murdick Robert G., ED - ED - ED - ED - SN - 0130813389 (hardcover) SN - 2 PY - 2000///46 CY - Upper Saddle River, New Jersey PB - Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Service industries N1 - Includes bibliographical references and index; 5; Professional ER -