TY - BOOK AU - Lamb, Charles W. AU - Hair, Joseph F.;McDaniel, Carl D. ED - ED - ED - ED - SN - 0324113900 (paperback) SN - 2 PY - 2003///];copyright 200346 CY - Australia PB - South-Western, Thomson Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Marketing.;Marketing N1 - Includes bibliographical references (p. 557-572) and index; 5 ER -