TY - BOOK AU - Ferrell, O.C. AU - Hartline, Michael D., ED - ED - ED - ED - SN - 0324201400 (paperback) SN - 2 PY - 2005///.46 CY - Mason, Ohio PB - Thomson / South-Western KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management.;Management KW - Marketing;Marketing KW - Case studies N1 - Includes bibliographical references and index; 5; Professional ER -