Sarmogenes, Edelmira S.  4  0   <br/><br/>
Communication skills of nurses and their implications toward quality nursing care /        6 
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Edelmira S. Sarmogenes 
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<br/><br/> ABSTRACT:  Communication is a skill that a nurse must possess to be able to validate observable cues and elicit patient feedback.  A nurse cannot render care effectively without the art of communication.  This study aimed to determine the communication skills of nurses and its implications towards quality nursing care.  Specifically, it aimed to determine: the demographic profile of the nurse respondents in terms of age, gender, civil status, highest educational attainment and length of work experience; the perceived communication skills of nurses by nurses themselves and by patient; the nurse's quality care as perceived by patient; whether there is a significant difference in the perception of communication skills of nurses between the nurse and the patient respondents; and whether there is a significant difference in the perceived communication skills when grouped according to the profile variables.  Descriptive method and purposive sampling technique wee used to select the respondents.  Questionnaire prepared consists of two sets, one for the nurses and the other for the patients.  These were submitted to experts for validation.  Pretest was administered.  One hundred six nurses (106) and ninety six (96) patients had participated in the study.  Statistical treatments used were percentage, weighted mean, t-test and Analysis of Variance (ANOVA).  The findings showed that 76% of the nurse respondents were females; 62% were single and young-adult belonging to bracket below 30 yrs., mostly BSN degree holders (99%), and novices.  It was also revealed that item no. 1 tries to understand my words in the way I uses them ranked the first with a weighted mean of 4.42 which indicate the highest among categories under active listening skill.  The perception on communication skills of nurses in caring for the patient between the nurse and the patient respondents revealed a t value of 6.681 against the critical t value of 2.052 with 27 df at 0.05 level of significance hence, the hypothesis of no significance is rejected.  The perceived communication skills of the nurse when grouped according to profile variable length of service had revealed an F value of 47.6 against the critical F value of 2.75 using ANOVA single factor thus, the hypothesis of no significance is rejected.  The following were concluded: the respondents were dominated by females, young, single, BSN degree holders and newly hired nurses; there is significant difference in the communication skills of nurses as perceived by the patients; there is significant difference in the communication skills of nurses when grouped according to age, educational attainment and length of service.  With the findings and conclusion noted the researcher recommended that hospitals and nursing administrators must advocate a program or a scheme to encourage nurses to stay longer since length of service connotes quality nursing care and as one matures, he is becoming more responsible care agent.  Improving the salary or providing fair and competitive compensation like retention bonus is one aspect to consider.  They should also encourage nurses to stay at the bedside and communicate to the patient; read nurses notes in order to know if the nurses are talking to patients and family members; formulate a policy to impose talking to the patient and should be reflected in the nurses' note; include active listening skills as one of the criteria in hiring nurses; they may formulate scheduled program activities like seminar workshops wherein communication skills of staff nurses is one of the aspect to be developed and enhanced.  Nursing educators mush enrich their curriculum with activities that will promote and develop the student's communication skills like narrative report of what transpired between the student nurse and her patient during her hospital and community exposure; encourage their student to stay more at the patient's bedside and interact or give health teachings.  With regards to future research it is advised to conduct study to a more specified population to create a better valid result and generalization.        
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