Van Servellen, Gwen Marram.  4  0   <br/><br/>
Communication skills for the health care professional :  concepts, practice, and evidence /      6 
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Gwen van Servellen. 
 - second edition.   
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 - xxxiv, 485 pages :  illustrations   26 cm.     
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<br/><br/>Includes bibliographical references (p. 439-462) and index. 
<br/><br/>Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.       
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<br/><br/><label>ISBN: </label>9780763755577 (paperback : alkaline paper)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>LCCN: </label>2008015960 
<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Allied health personnel and patient.;Interpersonal communication.;Communication in medicine.;Health Personnel.;Professional-Patient Relations.;Communication.;Patients    ----psychology.----20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>R727.3  / .V36 20092 
<br/><br/><label>Dewey Class. No.: </label> / 2 
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