TY - BOOK AU - Hart, Marilyn K., AU - Hart, Robert F., ED - ED - ED - ED - SN - 053437865X (hardcover : alkaline paper) SN - 2 PY - 2002///.;copyright 200246 CY - Australia ;;Pacific Grove, CA PB - Duxbury/Thomson Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Quality control;Statistical methods.;Evaluation;Statistical methods KW - Medical care;Health facilities N1 - Includes bibliographical references (p. 337-339) and index; 5 ER -