TY - BOOK AU - AU - Schmele, June A., ED - ED - ED - ED - SN - 0827360568 (hardcover : alkaline paper) SN - 2 PY - 1996///];copyright 199646 CY - Albany, New York PB - Delmar Publishers KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Quality control.;organization & administration KW - Medical care;Health services administration.;Quality Assurance, Health Care.;Delivery of Health Care N1 - Includes bibliographical references and index; 5 ER -