TY - BOOK AU - Joss, Richard, AU - Kogan, Maurice. ED - ED - ED - ED - TI - : total quality management in the National Health Service SN - 335193951 SN - 2 PY - 1995///];copyright 199546 CY - Buckingham ;;Bristol, PA, USA PB - Open University Press KW - KW - 2 KW - 0 KW - 6 KW - National Health Service (Great Britain) KW - 20 KW - Quality control.;methods.;organization & administration.;organization & administration KW - Medical care;National health services;Total quality management.;Total Quality Management;State Medicine;State Medicine KW - Great Britain;Great Britain.;Great Britain N1 - Includes bibliographical references (p. [202]-206) and index; 5 ER -