TY - BOOK AU - Borkowski, Nancy. AU - ED - ED - ED - ED - SN - 9780763742850 (paperback : alkaline paper);0763742856 (paperback : alkaline paper) SN - 2 PY - 2009///.;copyright 2009.46 CY - Sudbury, Massachusetts PB - Jones and Bartlett Publishers KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - psychology KW - Organizational behavior.;Health services administration.;Health Services Administration.;Group Processes.;Health Personnel;Organizational Culture.;Personnel Management N1 - Includes bibliographical references and index; Overview and history of organizational behavior -- Diversity in health care -- Attitudes and perceptions -- Workplace communication -- Content theories of motivation -- Process theories of motivation -- Attribution theory and motivation -- Power and influence -- Trait and behavioral theories of leadership -- Contingency theories of leadership -- Contemporary leadership theories -- Stress in the workplace and stress management -- Conflict management, decision making, and negotiation skills -- Overview of group dynamics -- Groups -- Teams and team building -- Organizational development -- Resistance to change and change management -- Overview and history of organization theory -- Strategy and structure -- Organization structures : contextual dimension -- Organization design parameters : internal characteristics; 5 ER -