Lloyd, Robert C.  4  0   <br/><br/>
Quality health care :  a guide to developing and using indicators /      6 
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Robert C. Lloyd. 
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<br/><br/>Includes bibliographical references and index. 
<br/><br/>A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard --  Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash  that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation.       
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<br/><br/><label>ISBN: </label>763748056   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>LCCN: </label>2003021998 
<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care;Medical care;Medical care;Medical care;Quality assurance.;Outcome assessment (Medical care);Quality of Health Care;Program Development.;Quality of Health Care    ----Quality control.;Evaluation.;Quality control;Evaluation;Methodology.;organization & administration.----20--Case studies.;Case studies.;Case Report.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>Ref RA399.A1  / .L56 20042 
<br/><br/><label>Dewey Class. No.: </label> / 2 
<br/><br/><label>National Agricultural Library Call No.: </label> /  
<br/><br/><label>National Library of Medicine Call No.: </label> /  
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