TY  - BOOK
AU  - Lloyd, Robert C.
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a guide to developing and using indicators 
SN  - 763748056
SN  - 2
PY  - 2004///];copyright 200446
CY  - Sudbury, Massachusetts
PB  - Jones and Bartlett Publishers
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Quality control.;Evaluation.;Quality control;Evaluation;Methodology.;organization & administration
KW  - Medical care;Medical care;Medical care;Medical care;Quality assurance.;Outcome assessment (Medical care);Quality of Health Care;Program Development.;Quality of Health Care
KW  - Case studies.;Case studies.;Case Report
N1  - Includes bibliographical references and index; A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard --  Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash  that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation; 5
ER  -