TY - BOOK AU - Sully, Philippa AU - Dallas, Joan. ED - ED - ED - ED - SN - 0723433097 (paperback : alkaline paper) SN - 2 PY - 2005///];copyright 200546 CY - Edinburgh ;;New York PB - Elsevier Mosby KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Nurse-Patient Relations.;Communication.;Communication in nursing N1 - Includes bibliographical references and index; 5 ER -