TY - BOOK AU - Hartley, Robert F., AU - ED - ED - ED - ED - SN - 0471000876 (paperback) SN - 2 PY - 1994///;copyright 1994.46 CY - New York PB - John Wiley & Sons, Inc. KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Case studies N1 - Includes bibliographical references; 5; Professional ER -