TY - BOOK AU - Degen, Helmut, AU - Yuan, Xiaowei, ED - ED - ED - ED - TI - : how to achieve more impact with user experience SN - 978-0-07-175251-0 (paperback) SN - 2 PY - 2012///46 CY - New York PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Consumer satisfaction.;Strategic planning.;Success in business KW - sears;sears;sears0 N1 - Includes bibliographical references and index; 5 ER -