TY - BOOK AU - Hamilton, Cheryl. AU - Creel, Bonnie, ED - ED - ED - ED - SN - 9780205524754 (paperback) SN - 2 PY - 2011///;copyright 201146 CY - Boston PB - Allyn & Bacon KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business communication.;Oral communication.;Public speaking.;Success N1 - Includes bibliographical references (p. 419-432) and indexes; 5 ER -