TY - BOOK AU - Cooper, Donald R. AU - Schindler, Pamela S., ED - ED - ED - ED - SN - 9780071325783 (paperback) SN - 2 PY - 2011///;copyright 2011.46 CY - Singapore PB - McGraw-Hill Education (Asia) KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Research KW - Industrial management N1 - Includes bibliographical references (p. 688-713) and indexes; 5 ER -