Quality and performance excellence : management, organization, and strategy - Evans, James R. 1950- 4 0 (James Robert),16; (James Robert), 1950- Evans, James R.; 5 (Mason, OH : Thomson/South-Western, 2008)
Rev. ed. of: Total quality : management, organization and strategy. 4th ed.
Includes bibliographical references and index.
Keywords: 2 -- 0; 6; Total quality management. -- 20; 20; 2