TY  - BOOK
AU  - Evans, James R.
AU  - Dean, James W.,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : management, organization, and strategy 
SN  - 0324178719 (paperback)
SN  - 2
PY  - 2003///;copyright 2003.46
CY  - Australia
PB  - Thomson/South-Western
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Total quality management
N1  - Includes bibliographical references and index; 5; Adult
ER  -