TY - BOOK AU - Crandall, William, AU - Parnell, John A.;Spillan, John E., ED - ED - ED - ED - SN - 9781412954136 (paperback) SN - 2 PY - 2010///;copyright 2010.46 CY - Los Angeles PB - SAGE KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Crisis management N1 - Includes bibliographical references and index; A framework for crisis management -- The crisis management landscape -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning -- The underlying role of ethics in crisis management -- Chaos theory : an alternative paradigm in the study of organizational crises -- Emerging trends in crisis management; 5; Professional ER -