TY - BOOK AU - Miller, Katherine, AU - ED - ED - ED - ED - TI - : approaches and processes SN - 9781111345419 (paperback) SN - 2 PY - 2012///;copyright 2012.46 CY - Australia PB - Wadsworth, Cengage Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication in organizations.;Communication in personnel management.;Interpersonal communication.;Communication in organizations KW - Case studies N1 - Includes bibliographical references and indexes; 5 ER -