TY - BOOK AU - Ramasamy, Subburaj. AU - ED - ED - ED - ED - SN - 9780071268127 (paperback) SN - 2 PY - 2012///;©201246 CY - New Delhi :;New Delhi PB - Tata McGraw-Hill,;Tata McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management KW - sears0 N1 - Includes index; 5 ER -