Santos, Mary Jane L.  4  0   <br/><br/>
Relationship of employee engagement and personal effectiveness :  basis for human resource training program /      6 
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Mary Jane L. Santos. 
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<br/><br/>   Thesis (M.A.)-- Pamantasan ng Lungsod ng Maynila, 2017.;A thesis submitted to the faculty of College of Science- Graduate Program in Psychology in partial fulfillment of the requirements for the degree in Masters of Arts in Psychology major in Industrial Psychology. 
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<br/><br/> ABSTRACT:  This study investigated the relationship of employee engagement and personal effectiveness of selected banking employees of a merged, private banking organization. It also explored the possible relations between the respondents' demographic profile and their employee engagement and personal effectiveness. The findings were used as basis for a human resource training program.  Specifically, this study determined the level of engagement of the respondents in terms of vigor, absorption and dedication. It is likewise determined the five dominant mean scores among the fourteen (14) scales of personal effectiveness profile of the respondents. The fourteen scales are namely, self-confidence, self-efficacy, stress management, open thinking, social effectiveness, cooperative teamwork, leadership ability, time efficiency, quality seeking, coping with change, active involvement, internal locus and external locus. Furthermore, it was tested if there was a relationship between employee engagement and personal effectiveness of the respondents.  The study used the mixed model research design to cover the objectives of the research and to answer the questions relative to the construct of the study. The sample was drawn from a private banking company located in Greater Manila Area. The sample for the study was selected using the purposive sampling method. Employee engagement was measured using the Utrecht Worker Engagement Scale (UWES), while personal effectiveness was measured using the Review of Personal Effectiveness with Locus of Control (ROPELOC). Demographic data such as age, education, job position and length of service was obtained by incorporating the items in the consolidated questionnaire used in this study. In addition, the researcher conducted a semi- structured interview to deeply tackle the problem of the study.  The results of the study concluded that: (i) there was a significant difference between years of service and employee and employee engagement; (ii) there was a significant relationship between job position and employee engagement; (iii) there was a significant relationship between job position and personal effectiveness; and (iv) there was a moderately positive relationship between employee engagement and personal effectiveness.  Based on the findings of the study, a human resource training program for banking employees and other business industries was designed and developed. It aims to help employees to sustain and/or increase level of employee engagement and personal effectiveness at work. It is recommended that the senior embers or those employees who have rendered services for more than ten (10) years must be given a proper recognition or achievement award, and the employees who have consistently shown an outstanding performance must be also given a performance recognition award by the Company to sustain the level of employee engagement. It is likewise recommended that the Company must offer or sponsor all employees a Personal Effectiveness Training Program to sustain employees' work performance and for them to understand deeply their personal working styles, and assess their efficiency, meaning and ability to create a maximum value. It is further recommended that a company must offer an equal opportunity for all employees for a higher promotion to avoid bias and discrimination. Finally, employee engagement and personal effectiveness should be enhanced by giving the employees an additional incentive for good performance and by establishing different recreational activities that allow employees to have smooth interpersonal interaction with each other.       
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