TY - BOOK AU - Berkley, George E. AU - Rouse, John E. ED - ED - ED - ED - SN - 9780072817409 (paperback) SN - 2 PY - 2004///.;copyright 2004.46 CY - Boston PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Public administration N1 - Includes bibliographical references and index; 5; Professional ER -