TY - BOOK AU - Glaser, John P. AU - ED - ED - ED - ED - SN - 0787959871 (hardcover) SN - 2 PY - 2002///];copyright 200246 CY - San Francisco, CA PB - Jossey-Bass KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Information technology;Planning KW - Health services administration;Strategic planning N1 - Includes bibliographical references (p. 197-200) and index; 5 ER -