TY - BOOK AU - Balzer-Riley, Julia W. AU - ED - ED - ED - ED - SN - 9780323046763 (paperback : alkaline paper) SN - 2 PY - 2008///];copyright 200846 CY - St. Louis, Missouri PB - Mosby/Elsevier KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Nurse and patient.;Interpersonal communication N1 - Includes bibliographical references and index; 5 ER -