TY - BOOK AU - AU - Jones, Peter. ED - ED - ED - ED - SN - 978-0-7506-8753-9 (hardcover);9780750687539 SN - 2 PY - 2008///.46 CY - Oxford, UK PB - Butterworth Heinemann KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Hospitality industry N1 - Includes bibliographical references and index; 5 ER -