TY - BOOK AU - Hybels,Saundra AU - Weaver,Richard L. TI - Communicating effectively SN - 9780073534336 AV - P95 H93 2012 U1 - 302.2/242 22 PY - 2012/// CY - New York, NY PB - McGraw-Hill KW - Oral communication KW - MARC language code N1 - Basic principles of communication -- The communication process -- Self, perception, and communication -- Intercultural communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating professionally and employment interviews -- Communicating in groups -- Small-group participation -- Group leadership and conflict management -- Communicating in public -- Getting started and finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech -- Online unit: computer-mediated communication; 400-499 UR - http://www.loc.gov/catdir/enhancements/fy1107/2010053785-b.html UR - http://www.loc.gov/catdir/enhancements/fy1107/2010053785-d.html UR - http://www.loc.gov/catdir/enhancements/fy1107/2010053785-t.html ER -