TY  - BOOK
AU  - 
AU  - 
ED  - 
ED  - 
ED  - Video Education Australasia.
ED  - 
SN  - 2
PY  - 1996///46
CY  - Victoria, Australia
PB  - VEA
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Employees
KW  - Hotel front desk personnel.;Hotel;Hospitality industry
N1  - 5
N2  - This program considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel contrasts these with duties of the manager of a youth hostel and the general manager of a three and ahalf star motor inn
ER  -