TY - BOOK AU - AU - ED - Culinary Institute of America. ED - ED - ED - SN - 1583153306 SN - 2 PY - 2007///46 CY - [Hyde Park, N.Y.] PB - Culinary Institute of America KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Quality control.;Quality control.;Employees;Training of KW - Food service;Table service;Food service employees.;Food service management.;Restaurants;Films for the hearing impaired N1 - Title on DVD: Exceeding expectations.;ProChef Training Materials -- above title on disc cover and on container; 5; Editors, Philip Miller, Skip Thela, Maria Renz N2 - Every foodservice professional--from the beginner to the most accomplished chef--needs a comprehensive foundation of knowledge and skills to have the best opportunity for success. The Culinary Institute of America is the authority for providing the knowledge needed to educate, reinforce, and verify today's skills, techniques, and procedures -- container. Presenter describes quality service as hospitable, courteous, well-timed, consistent, efficient, knowledgeable,and communicating efficiently with the customers ER -