TY  - BOOK
AU  - Gallo, Carmine.
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : secrets to building insanely great customer service 
SN  - 9780071793209 (hardback : alk. paper)
SN  - 2
PY  - 2012///46
CY  - New York
PB  - McGraw-Hill
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services.;Consumer satisfaction.;Creative thinking
KW  - sears;sears;sears0
N1  - Includes index; 5
ER  -