TY  - BOOK
AU  - 
AU  - Zwen Chua
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 2
PY  - 0000///46
CY  - East Asia Institute of Management
PB  - 2013
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Industry
KW  - Information;Organisational   Factors;Communication Plans
KW  - Information Technology;Service Levels;Active Management
KW  - Outsourcing;Vendor Selection
KW  - sears;sears;sears0
N1  - ABSTRACT :  This paper discusses a study carried out to examine the organisational factors that   determined the success of information technology outsourcing for small and medium   enterprises (SME) in Hawaii, USA.   The statistical analysis found that industry sectors, communication plans, active   management, and vendor selection process were correlated to the success of outsourcing   relationship.   The findings led to the conclusion that it was not the contract duration, frequency   of service level updates and evaluation or corporate culture that determined the success   in an outsourcing relationship. Companies looking to successful outsourcing focused   instead on vendor selection, communicating with vendors and managing outsourcing   contracts actively. It is not the 'paper' agreement but the communication and mutual   understanding of what services and support are expected that is crucial.   A post research analysis was done in 2013 to find out if the studied organisational   factors in 2001 remained significant and relevant in today's business world. The   analysis revealed their relevance as generic functions. Management support continued   to be critically important to the implementation of outsourcing relationships; 5
ER  -