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Benchmarking, Benchaction, and Benchlearning: Rework Mitigation in Projects          6 
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<br/><br/>   ABSTRACT :  The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.      Read More: http://ascelibrary.org/doi/abs/10.1061/%28ASCE%290742-597X%282003%2919%3A4%28147%29 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control    ----Bench marks--Government--Project management--Construction industry
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