TY  - BOOK
AU  - 
AU  - Peter E. D. Love and Jim Smith 
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 2
PY  - 0000///46
CY  - 37895
PB  - 
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Bench marks
KW  - Quality control
KW  - Government
KW  - Project management
KW  - sears0
KW  - Construction industry
N1  - ABSTRACT :  The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.      Read More: http://ascelibrary.org/doi/abs/10.1061/%28ASCE%290742-597X%282003%2919%3A4%28147%29; 5
ER  -