TY - BOOK AU - AU - Crosby, Lawrence A., Johnson, Sheree L. ED - ED - ED - ED - SN - 1061-3846 PY - 2004///46 CY - PB - American Marketing Association KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business, general KW - sears0 N1 - ABSTRACT : Organizations need to change to fit in the new global growth economy. The role of an integrated performance measurement system in achieving strategy and accelerating organizational change is discussed; 5 ER -