TY - BOOK AU - AU - ED - ED - ED - American Marketing Association. ED - SN - 1061-3846 PY - 2004///];copyright 2004.46 CY - Chicago, Ill. PB - American Marketing Association Publications Group KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Marketing KW - Periodicals N1 - Title from cover; 5 ER -