TY - BOOK AU - AU - Oliva, Ralph A. ED - ED - ED - ED - SN - 1061-3846 PY - 2004///46 CY - PB - American Marketing Association KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business marketing KW - sears0 N1 - ABSTRACT : Understanding buyer behavior is very important for managing the business marketing process. Managers should design web strategies that help to create intercept and track highly valued activities (HVAs) and speed up the buying process; 5 ER -