TY  - BOOK
AU  - Stewart, Mark,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : the key steps to profitable customer retention
SN  - 0-07-709139-6 (paperback)
SN  - 2
PY  - 1996///.46
CY  - London ;;New York
PB  - The McGraw-Hill Companies
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Consumer satisfaction.;Customer services.;Customer relations
N1  - Includes bibliographical references and index; 5
ER  -