TY - BOOK AU - AU - Pearson, Judy C.;Nelson, Paul E.,;Titsworth, Scott,;Harter, Lynn, ED - ED - ED - ED - SN - 9780071080682 (paperback) SN - 2 PY - 2011///;©201146 CY - New York :;New York PB - McGraw-Hill,;McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication KW - sears0 N1 - Includes bibliographical references and index; 5 ER -