TY - BOOK AU - AU - Olsen, Michael D.;Zhao, Jinlin. ED - ED - ED - ED - SN - 978-0-08-045079-7 (hardcover) SN - 2 PY - 2008///.46 CY - Amsterdam PB - Butterworth-Heinemann KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Hospitality industry;Strategic planning N1 - Includes bibliographical references and index; 5 ER -